Cancelling your order
Last updated: 30 August 2026about 6 minutes to read
In short: this page is how to cancel an order you made as a consumer, within 14 days.
- It applies if you bought ad space for yourself, not for a business. It does not apply to people listing their things.
- You have 14 days from the day after we confirm your order. You do not need a reason.
- To cancel, email support@brandmyx.com with your order reference, or copy the form in section 6.
- If the sticker is already on, you pay for the days it was up and get the rest back. Once the placement term has ended, the right to cancel is gone.
What happens next: your refund goes to the card you paid with, within 14 days of you telling us.
Need your order reference? Find it in your dashboard
1. Who this applies to
The 14-day right belongs to consumers: people buying for purposes wholly or mainly outside a trade, business, craft or profession. When you buy ad space we ask you which you are, and record your answer with the order.
If you told us you were buying as a business, this right does not apply to you and the Terms govern instead. If you told us you were buying as a consumer, everything below applies. If you think we recorded the wrong answer, email support@brandmyx.com and say so — we will go with what you tell us.
Who you bought from matters too. As the Terms explain, the contract for the ad space itself is between you and the lister — BrandMyX runs the marketplace and is not a party to it. The 14-day right binds a seller who is trading. If the lister is a private individual selling space on their own car or their own shopfront, that statutory right does not arise against them, and this page tells you so on the listing before you pay: every listing shows whether it is sold by a business or by a private individual.
Two things do not change either way. BrandMyX's own Refund & Dispute Policy applies to every order, whoever the lister is — including the 72-hour window to reject a proof photo and the full refund if no proof arrives. And if a listing does not say which it is, because it went up before we started asking, email support@brandmyx.com and we will find out before you commit.
2. The 14-day right
You may cancel within 14 days, without giving a reason and without penalty. The 14 days run from the day after the day we confirm your order.
You do not have to justify it, you do not have to have a complaint, and it is not the same thing as the refund route in the Refund & Dispute Policy — see §7.
Spaces that keep re-selling: some spaces go back up for the next term as soon as one ends. Each term you win is its own separate purchase — you bid for it, and nothing renews or takes money on its own. So the 14 days above run from each order we confirm, not from the first one. If you do not bid again, nothing further happens and you are not charged again.
3. How to cancel
Tell us clearly, before the 14 days are up. Any of these is enough:
- email support@brandmyx.com saying you are cancelling, with your order reference;
- copy the form in §6 and send it to the same address;
- write to us at the postal address in the footer of this site (being added — email is effective in the meantime).
A statement sent before the deadline counts even if it reaches us after it. Keep a copy: the burden of showing you cancelled in time is on you.
4. If the work has already started
Ad space is a service, and it usually starts inside the 14 days — that is the point of it. At checkout you are asked to agree that we can begin straight away, and to acknowledge what that means. It means this:
- Nothing has happened yet. Cancel and you get everything back. In practice, if the lister has not applied the sticker, nothing has happened.
- Part-way through. You can still cancel, and you pay a proportionate amount for what was already done. Here is the arithmetic, so it is not a number you have to take on trust:
days displayed ÷ placement term × the spot price
A sticker up for six days of a thirty-day placement is 6 ÷ 30 = a fifth of the spot price. Print & post, if you paid it, is treated separately: it is a cost already spent once the vinyl is made, so it comes back only when the sticker was never printed. We apply this by hand rather than automatically, and the refund email states the amount and the reason it was calculated from. - Fully performed. Once the placement period has run its course, the service is complete and the right to cancel is gone. That is the acknowledgement you gave at checkout, and it is why we ask for it explicitly rather than burying it.
Physical stickers we posted are a separate matter: if we sent you one and you cancel, send it back or tell us and we will not charge you for it.
5. When you get the money back
Within 14 days of you telling us, to the card you paid with, at no cost to you. If you agreed to immediate performance we deduct the proportionate amount from §4 and refund the rest.
6. Model cancellation form
You do not have to use this — a clear email does the job. It is here because the law says it must be available, and because some people would rather copy a form than compose a letter.
To BrandMyX, support@brandmyx.com:
I hereby give notice that I cancel my contract for the supply of the following service:
Order reference: ______________________
Ordered on: ______________________
Name of consumer: ______________________
Address of consumer: ______________________
Signature (only if sending on paper): ______________________
Date: ______________________
7. This is separate from a refund claim
Cancelling is a no-reason right with a deadline. The Refund & Dispute Policy is what happens when something went wrong — no proof photo within 14 days of the sticker reaching the lister, or proof that does not meet the standard. Those refunds are automatic or decided on review, have their own clocks, and are not limited to consumers.
Using one does not use up the other, and neither affects your rights under the Consumer Rights Act 2015 if the service was not carried out with reasonable care and skill.